Our 30-day guarantee
Choose any formula from Votanic Atelier. If you find that it does not meet your expectations, return it within 30 days for a full refund of the amount paid.
The promise
Any item may be returned within 30 days of delivery, regardless of reason. The refund is credited using the original payment method within 3 business days of receipt.
30-day returns
No specific reason needed, even if you simply change your mind.
Insured delivery
In the event of damage or loss during transit, we take full responsibility for replacement or a full refund.
Secure payment
Cash on delivery or bank transfer: no card required, no digital trace of bank details.
Real support
The relevant department responds to messages sent via [email protected] within one business day.
How to claim
- Send a message to [email protected], stating your order number.
- Within one business day, you will receive your return authorization code and shipping details.
- Mail the parcel. The refund is processed immediately upon receipt and inspection.
Detailed terms and conditions are set out in the Returns policy and Delivery terms sections.