Privacy Policy
The entity Votanic Atelier Μονοπρόσωπη Ι.Κ.Ε. ("Votanic Atelier") acts as the data controller for personal data recorded on the website votanicatelier.online. This document clarifies the categories of information held, the purposes, the retention periods, the recipients, and the rights you retain.
1. Who is responsible
Votanic Atelier Μονοπρόσωπη Ι.Κ.Ε., Ομονοίας 88, 653 02 Καβάλα, Ελλάδα. Inquiries regarding data management and privacy: [email protected].
2. Legal framework
Data management is governed by the provisions of the General Data Protection Regulation (GDPR) and the legal framework applicable in: Greece. In the event of any inconsistency between this text and legal regulations, statutory provisions always prevail.
3. What we collect
When placing an order, we collect only the details strictly necessary for smooth fulfillment: full name, postal address, email address, phone number, and selected products. Payment card details are neither requested nor stored on the website. In addition, technical parameters such as IP address, browser type, and visited pages are recorded during navigation via the cookies detailed below.
- Contact and delivery details: full name, postal address, email address, and telephone number.
- Order history, selected payment methods, and purchase details.
- Technical telemetry and device diagnostic data: IP address, browser type, and operating system.
- Customer service correspondence history and recorded support requests.
4. Why we use it
- To process and deliver orders, as well as to handle any returns.
- To respond to your inquiries and provide updates on your order status.
- To maintain the security of the digital environment and analyze its functionality.
- To receive promotional updates, strictly and solely upon your consent, with an unsubscribe option included in every email.
6. Data recipients
Partner courier services receive shipment details. The payment processing provider handles the necessary fields to settle payments. Hosting and analytics services operate on our behalf under confidentiality agreements. Your personal data is never sold.
Votanic Atelier does not sell, lease, or rent its customers' personal data to third parties for commercial or promotional purposes, in full compliance with European and Greek data protection laws.
7. Retention period
Transaction records are retained for the period stipulated by tax legislation and are subsequently deleted. Account details remain stored until you request account deletion. Statistical analytics data is retained for 14 months.
8. Your rights
In accordance with the General Data Protection Regulation (GDPR / EU Regulation 2016/679) and Law 4624/2019, you retain the right to access, rectify, erase, restrict processing, data portability, as well as the right to object to the processing of your data.
9. Security
Our store does not process, handle, or store bank card details, as payments are carried out exclusively via free cash on delivery upon receipt or direct bank transfer by the customer.
10. Questions about this policy
Contact us by email at [email protected] or by phone at +30 207 125 442 during Mon-Fri 08:00 - 16:00. Every request is answered within one business day.
- Merchant
- Votanic Atelier Μονοπρόσωπη Ι.Κ.Ε.
- Registered address
- Ομονοίας 88, 653 02 Καβάλα, Ελλάδα
- [email protected]
- Phone
- +30 207 125 442
- Working hours
- Mon-Fri 08:00 - 16:00
- Registration
- ΑΦΜ: 851841501